CONTACT US

New Nordic Customer Service

Call: 1 877-696-6734
or email us at info@newnordic.ca 


New Nordic US. Inc. 

1000 N.W. Street, Suite 1200

Wilmington, DE, 19801


Business Hours

Monday to Friday: 8:30 - 16:30 (ET)
Saturday and Sunday: Closed

 

SHIPPING POLICY 
Free shipping with any purchase of $50 or more! 
Please note that shipping fees are $6.95 across the country for all purchase orders lower than $50. All orders are processed within 24 hours. Please allow additional days in transit for delivery. Orders are not shipped or delivered on weekends or holidays.

PRIVACY POLICY
New Nordic takes great pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send to us when you place your order. The information you send is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

RETURN AND REFUND POLICY

Due to the nature of our product, we do not have a money back guarantee program. However, our customer service is always here to hear your concerns and can help with any exchanges or compensations, should you have encountered problems with our products. You have 30 calendar days to return the item from the date you receive it. To be eligible for a refund, a proof of purchase and a filled-out customer complaint form sent by our quality assurance manager needs to be returned to us. Once we receive all necessary documentation, we will initiate a refund to you via your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policy. Please note, you will be responsible for paying your own shipping costs for returning your product(s).

 Call 1-877-696-6734 for more details.